SERVICE POLICIES

AVAILABILITY

APPOINTMENTS ARE AVAILABLE 5 WEEKS IN ADVANCE.

DEPOSIT REQUIRED

  • A NON-REFUNDABLE, NON-TRANSFERABLE deposit of $20.00 is required for all clients.

    Note: This deposit will be credited toward your total balance at the time of your appointment. The remaining balance is to be paid in CASH or by CARD.

PAYMENT METHODS

  • Effective JANUARY 1, 2022 we will only be accepting CASH and CREDIT/ DEBIT cards for payment.

  • We will no longer handle funds via electronic apps. Please note that all credit/ debit transactions will incur a 3% service fee. Please arrive at your appointments prepared with appropriate payment.

TARDINESS

  • Hey First Time Clients — directions to the suite are provided via confirmation email. You will be given a 10-minute grace period after your scheduled appointment time! If you are an additional 20+ minutes late, the appointment will be canceled, and you will be charged a 30% cancellation fee via the card on file.

  • Hey Returning Clients — If you are 20+ minutes late, the appointment will be canceled, and you will be charged a 30% cancellation fee via the card on file.

CANCELLATIONS

  • If you have to cancel your appointment, please give us more than 24 hours’ notice! Your deposit will be applied towards a future date within the next 12 weeks (3 months) at no charge. NOTE: You must wait until the new desired date posts online (pending availability) in order to apply the old deposit.

  • If your cancellation occurs within less than 24 hours’ notice, there will be a 50% cancellation fee via the card on file.

  • You are only allowed to reschedule ONE time! On the second attempt, your appointment will be canceled.

NO CALL, NO SHOW

  • No calls and no-shows are charged 100% of the service fee via the card on file & are banned from booking future services. To avoid being a no-call, no-show - please notify us regarding your cancellation.

HAZARDOUS WEATHER*

If the Pikesville/ Owings Mills area is expecting 2+ inches of snow, freezing rain, hurricane storms, or any other weather condition impacting safe travel, your appointment will be canceled & your deposit will be applied towards a future date.

Clients affected by the weather will be contacted via email and will be given 2 weeks to submit a new date. The new appointment date must occur within the next 8 weeks. Upon approval of the new date, you will receive a new confirmation email.